Refund policy

Last updated: 25 February 2026

At The Diy Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help and ensure a smooth, transparent experience.

 

 

 

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 14 days of delivery
  • Be unused, unworn, and in original condition
  • Be in the original packaging
  • Include proof of purchase (order confirmation or order number)

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

You may request a return within 14 days from the date your order was delivered.

To initiate a return, please contact us at:

📩 yoyash.csk@gmail.com

Please include:

  • Your order number
  • Reason for return
  • Clear photos (if applicable)

3. Refund Process

Once we receive and inspect your returned item:

  • You will receive an email confirming approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note:

  • Processing time may vary depending on your bank or payment provider.
  • Original shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchanges

We offer exchanges for:

  • Damaged items
  • Defective products
  • Incorrect items received

If you would like to exchange an item, contact us within 14 days at:

📩 yoyash.csk@gmail.com

Exchanges are subject to product availability.

5. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect:

  • Contact us within 14 days of delivery
  • Provide clear photos and your order number

After verification, we will:

  • Send a replacement at no extra cost OR
  • Provide a full refund

We are committed to resolving such issues quickly and fairly.

6. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale
  • Gift cards
  • Customized or personalized products
  • Used or damaged items not due to our fault

 

 

 

7. Return Shipping Costs

 

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service.
  • We are not responsible for lost return shipments.

8. Order Cancellations

 

 

 

 

Orders can be canceled within 24 hours of placing the order. After this period, your order may already be processed or shipped.

 

To cancel an order, contact us immediately at:

📩 yoyash.csk@gmail.com

9. Contact Us

 

 

 

If you have any questions about this policy, please contact us:

 

📩 thediystore01@gmail.com